Money-Back Guarantee

Effective Date: October 6th 2024

At the Institute of Continuing Education, we are committed to delivering high-quality courses and ensuring customer satisfaction. We offer a 30-day money-back guarantee on all of our certificate programs. If, for any reason, you are not completely satisfied with your purchase, you can request a full refund within 30 days of the purchase date, as outlined below.

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Eligibility for Refund

1. Timeframe for Request:

To be eligible for a refund, you must request it within 30 days of your initial purchase. Refund requests made after the 30-day period will not be honored.

2. Conditions:

Refunds are only applicable if requested within the first 30 days of purchase and before you have received your certificate. Once your certificate has been issued, you will no longer be eligible for a refund.

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Refund Process

1. How to Request a Refund:

To initiate a refund, simply email us at [insert email address] with your request. You do not need to provide any explanation or reason for your refund request.

2. Refund Confirmation:

Upon receipt of your refund request, we will process your refund within 3 business days. You will receive a full refund of the amount paid for the course, no questions asked.

3. Method of Refund:

Refunds will be issued via the original method of payment used during the purchase. Please note that it may take up to 7–10 business days for the refund to appear in your account, depending on your payment provider.

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Exclusions and Limitations

1. Certificates Issued:

Once you have received your certificate for completing the program, you are no longer eligible for a refund. This ensures the integrity and value of the certification process.

2. Course Completion:

You are free to access and engage with the course content during the 30-day period. This guarantee is designed to allow customers the opportunity to explore the program risk-free. Abuse of the guarantee (e.g., completing the course and then requesting a refund) is strictly prohibited.

3. Non-Transferable:

The 30-day money-back guarantee applies only to the original purchaser and is non-transferable. It cannot be extended to any third parties.

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Updates to This Policy

We reserve the right to modify or update this 30-day money-back guarantee policy at any time without prior notice. Any changes will be posted to this page, with an updated effective date.

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Contact Us

If you have any questions or need further assistance, please contact us at: support@institutece.org